Vital Buddy Support
Get help with your Vital Buddy device: setup, care, and common questions answered.
How Can We Help?
Find answers, fix issues, and get the most out of Vital Buddy.
Quick Start GuideGetting Started in 3 Simple Steps
Once you receive your Vital Buddy, follow these easy steps to get up and running
Fitting Your Vital Buddy
Position the watch snugly on your wrist, about one finger-width above your wrist bone.
Learn More
Setting Up
Press and hold the power button for 3 seconds. Follow the on-screen instructions.
Learn More
Your First Reading
Sit comfortably, keep your wrist at heart level, and tap the heart icon to begin.
Learn More
Device MaintenanceCharging & Care
Simple steps to keep Vital Buddy working smoothly every day
Version 1: Magnetic Cable
If your charger snaps directly onto the back of the watch:
Attach the magnetic charging cable to the back of the device
Make sure it clicks into place and feels secure
Plug into a standard 5V / 1A adapter
What to Expect
Full charge takes about 3–4 hours
Vital Buddy cannot be worn or used while charging
Version 2: Charging Dock
If your watch came with a small charging dock:
Place the watch into the charging dock
Make sure it is fully seated and aligned
Plug the dock into a standard 5V / 1A adapter
If It's Not Charging
Check charger alignment and ensure cables are connected
Try a different outlet → Common Issues
Proper care helps ensure accurate readings
Charge Vital Buddy every 2 days, or as instructed
Clean the cuff at least once per week
Keep Vital Buddy dry
Excess moisture or sweat can cause white spots on the cuff
If irritation occurs, remove and notify care team
Care & Maintenance
Simple care helps keep your Vital Buddy working properly
Wipe with a soft, damp cloth
Keep Vital Buddy dry
Do not submerge in water
Clean regularly to avoid buildup
Proper Fit GuideFitting Your Vital Buddy
A proper fit helps ensure comfort and accurate readings
Try it On
Wear on bare skin, top of wrist
Position above wrist joint
Keep band snug, not tight
Leave a Gap
Fit one finger under the band
Not too loose or too tight
Air bag connected at both ends
If It Feels Uncomfortable
Adjust the band slightly • Check positioning • If irritation occurs, remove and notify your care team
Device SetupSetting Up Your Vital Buddy
Learn how to turn on your device, navigate the screen, and access key features
On / Off Button
Right side button
Press & hold 3 sec
Turn on device
Press & hold + slide
Power off
Press once
Return to home
Press again
Display off
Hold 10 seconds
Force restart
Menu Button
Left side button
Press once
Open main menu
Press again
View features
Touchscreen Navigation
← Swipe left
Blood pressure
→ Swipe right
Sidebar
↑ Swipe up
Messages
↓ Swipe down
Settings
Press & hold screen
Change watch face
Blood Pressure ReadingTaking a Blood Pressure Reading
Follow these simple steps for accurate measurements
Quick Swipe
Fastest method from home screen
Swipe left from the home screen
Tap Blood Pressure
Tap Start
Fastest method - Just 3 taps!
Menu Navigation
Navigate through menu
Press Menu button
Select Blood Pressure
Tap Start
Fastest method - Just 3 taps!
During Measurement
The Vital Buddy device and VitalFriend service are covered by most major insurance providers making the most advanced continuous monitoring available to your facility at no out-of-pocket cost.
Measurement takes 30–60 secondsStop Anytime
Tap "Stop" button
Press On/Off button
Loosen the band
For Accuracy
Bare skin contact
Band snug, not tight
Stay completely still
Wrist at heart level
Wait 2 min between
Understanding
SYS (Systolic)
Top number - pressure when heart beats
DIA (Diastolic)
Bottom number - pressure between beats
Storage
Stores up to 50 readings
TroubleshootingCommon Issues
Quick fixes for the most common problems
Not Charging
What's Happening
Charger may not be properly connected
What To Do
Check alignment • Ensure cables connected • Try different outlet
Feels Uncomfortable
What's Happening
The fit may not be correct
What To Do
Adjust band (snug, not tight) • Wear on bare skin
Screen Frozen
What's Happening
Device needs to be restarted
What To Do
Press and hold button for 10 seconds
Got Wet
What's Happening
Vital Buddy is not waterproof
What To Do
Remove immediately • Dry completely • Report to care team
Wrong Language
What's Happening
Settings changed accidentally
What To Do
Swipe down → Tap globe icon → Select correct language
Not Syncing
What's Happening
Sync delays due to connectivity
What To Do
Wait a few minutes • Check Wi-Fi • Restart app
On-Screen Warning Messages
These messages appear on your Vital Buddy screen. Each links to helpful support.
| Message | What It Means | What To Do |
|---|---|---|
| Wearing too loose | Band not snug | Adjust band → Fit section |
| Wearing too tight | Too tight | Loosen band slightly |
| Body Motion | Movement detected | Stay still during reading |
| Measurement Timeout | Reading failed | Reposition and try again |
| Low Battery | Needs charging | Charge device now |
Health MonitoringTaking Your Vitals
Blood PressureNavigate to BP screen • Tap to begin • Keep wrist still at heart level
Blood OxygenNavigate to Blood Oxygen • Tap to begin Keep wrist still, avoid movement/talking Ensure band is fitted properly
Heart RateNavigate to Heart Rate • Tap to start Stay still during measurement Can be manual or automatic
ActivityTracked automatically throughout the day No action required View daily steps on device
SleepTracked automatically when worn overnight No setup required View data on device or connected app
Knowledge BaseFrequently Asked Questions
Find quick answers to common questions about your Vital Buddy device
Watch How To Use
Video tutorials coming soon
Advanced SettingsAdvanced Features
Additional settings and customization options
Language Settings
Swipe down from home screen → Tap globe icon → Select preferred language
Time Settings
Set manually, OR sync automatically when connected to the app
Reboot & Reset
Reboot: Restarts the watch • Restore Factory Settings: Resets all settings • Found under: Settings → General
Bluetooth & Connectivity
Vital Buddy connects to tablet or app via Bluetooth to sync data. • Keep device within range • Ensure Bluetooth is enabled on connected device